Refund policy

In case the customer is not satisfied with the product for valid reasons and fulfilling the conditions listed below, the purchase amount can be refunded.

• Refund can only be requested in case the product does not work satisfactory
• Customer must have carefully watched all instruction videos available at the Quopener website
• Customer must have tried to open at least 5 jars with the guidance of the Instruction videos
• Refund is possible up to maximum 2 weeks after receipt of the product
• A refund can only be requested for orders of maximum 2 products
• Only the costs of the product(s) will be refunded, not the shipping costs
• A short questionnaire should be completed to be eligible for a refund

In order to request a refund, customer shall send an e-mail to sales@quopener.com with the request for refund and details of the order (name, order number, address).