Refund policy

Not happy? Your money back within 14 days

Does Quopener not fit your jars, or are you not happy with it for another reason? Then you get your money back. You have a 14-day cooling-off period, starting on the day you received your order. You do not have to explain why.

How it works

1. Within 14 days of receipt, email info@quopener.com with your name and order number. You may also use the model form below.
2. You will get a reply within one working day, with the return address. Does it not work on a particular jar? Then we will first try to help, because sometimes it is a matter of setting the size. But you will get your money back either way, if you want.
3. Send Quopener back within 14 days of your notification, with all parts.
4. Within 14 days of your notification, we will refund the purchase amount, including the original shipping costs, using the same payment method. We may wait with the refund until we have received the parcel, or until you show that you have sent it.

We pay the cost of sending it back.

You may try out Quopener as you would in a shop. If it has been used or damaged more than was necessary to try it, we may withhold part of the amount.

Broken or faulty?

Did Quopener arrive broken, or does it break during normal use? Then this is covered by the legal guarantee. Email us a photo and you will get a new one or your money back.

Model withdrawal form

Only fill in and return this form if you want to withdraw from the contract.

To: Quopener, KvK 68570406, info@quopener.com

I hereby give notice that I withdraw from our contract for the sale of the following products:

• Ordered on / received on:
• Order number:
• Name:
• Address:
• Signature (only for a paper form):
• Date: